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| Conditions of Use |
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Our commitment
We will under normal circumstances fulfil all orders within 48 hours of receiving an order. We will only knowingly charge you for items despatched to you, in your agreement.
Contract
When you buy our goods and services on the internet, you are entering a legally binding contract.
Confirmation of order
Your order will be confirmed by email normally within 3 hours, but not longer than 24 hours, of receipt of your order over the internet.
Cancellation of order prior to despatch
You have the right to cancel an order within 24 hours of placing it. This can be done by email, or telephone.
Returns
Items should be checked as soon as possible following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 48 hours of receipt of goods.
The decision of whether a refund is given will be made by Shiny Autos. The cost of any items found to be damaged in transit, or missing will be refunded to you within 30 working days of us receiving the items back.
Order Cancellation following delivery
If you wish to cancel an order for any item you are very welcome to return them to us within 7 working days from the day after the day that you received the goods. Items will only be accepted if they are a) unused and b) in the
same resell able condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods only will be made to you within 30 days of cancellation.
P & P will not be refunded if you choose to return the items which are not faulty or incorrect.
*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.
Complaints Procedure
Any query or complaint will be dealt with immediately. It will be acknowledged within 24hours and resolved within this time frame whenever possible, but not longer than 5 working days. Please email us on: email info@shinyautos.com
Delivery
We send our orders out in good faith with Royal Mail - on a First Class post service, however I cannot be held responsible for unforeseen delays encountered by Royal Mail - see below.
If Items go missing in the post, Royal Mail terms and conditions state " No claims can be made until 7 days has passed from the date of posting." After the 7 days has elapsed we will send another order and make a claim at the post office - the second order will be marked ""2nd Order" just in case the first one turns up.
Parcels may also be sent by Royal Mail Recorded Service.
No liability will be accepted by Shiny Autos for any failure or delay in the performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.
Payment & Receipts
Payment can be made via credit or debit cards, subject to authority from the card issuer. We accept Visa, Mastercard, Delta, Switch or Solo.
Value Added Tax
Vat is added to all UK and EU Orders @ 17.5%
Delivery Fee
Delivery is charged according to the item description, unless otherwise specified or you upgrade to Special
Delivery.
Ordering on the Internet
Our online credit and debit card payment processing site is a secure area that uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, thus protecting the
cardholder. All communication between the cardholder and our issuer is encrypted to the maximum strength supported by the cardholder’s browser using TLS or SSL security.
We would like to reassure you that we take care of the information we collect to fulfil your order, and believe that Internet shopping using a secure server is the safest way of placing your order.
For more information, view our Privacy Statement.
Our rights
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. Shiny Autos also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, at any time without notice.
Applicable Law
These conditions shall be construed according to and governed by UK Laws.
Our Terms and Conditions do not affect your statutory rights as a consumer.
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